You help us connect Switzerland.
Paint the future yellow.
IT Service Management System Controller
80-100% (job sharing possible), hub locations and home office, start date: 01.01.2026
Do you want to support and actively shape IT service processes? In this role, you drive forward the development of our service management system, strengthen governance and culture and take responsibility for technical management in an agile environment. Help us shape the future of IT service management in a structured, networked and effective way. Apply now – you make our IT service management smarter, more agile and fit for the future.
How you make a difference
- In this role, you develop process-oriented culture and governance in an increasingly agile environment.
- You take a holistic view of analysing, coordinating and optimizing IT service processes and their internal and external interfaces.
- You support process owners, management and specialist units with the continuous improvement of processes.
- You are responsible for the further development of I/T's service management system (SMS) and for ensuring ISO 20000 certification.
- You are also responsible for the technical management of a small team as well as a virtual community in the Service Management unit.
- In close coordination with the IT strategy and management systems for information security and business continuity, you are responsible for key performance indicator measurement, maturity level measurement and reporting.
What you have to offer
- You have a degree in informatics, business informatics, business administration or equivalent advanced training.
- Your professional background includes experience with ISO standards, process management and agile frameworks such as SAFe.
- Thanks to your experience working in major corporations, you are familiar with complex decision-making processes and have strong communication skills.
- You are open to new ideas, take the initiative and ideally have experience in a consulting environment.
- You are comfortable in a dynamic IT environment and enjoy tackling organizational challenges.
- You are able to persuade managers and process managers of the benefits of the management system as well as support them effectively in their roles.
- You also have an excellent command of German and English.
The team day takes place once a week in Bern.
We offer a fair salary of between CHF 130'400 - 145'400 per year (100% employment level), depending on experience and skills. Talented people with different skills are also welcome to apply. In such cases your salary may be slightly below or above the range
What we have to offer
You'll enjoy attractive additional benefits:
Six weeks' holiday
18 weeks of maternity leave and 4 weeks of leave for the second parent, with a contribution to supplementary family childcare.
Mobile and flexible working, home office, third place, part-time work and job sharing
Support with basic and advanced training, temporary job changes, promotion opportunities
Your application process
Paint the future yellow
Contact
Questions about your application
Mara Veraguth
Recruiting
Jobdetails
Employment level
80-100% (job sharing possible), Permanent
Reference number
71041
Annual gross salary at 100%
CHF 130'400 - 145'400
Effective salary may differ from this salary range depending on experience and skills
Job location(s)
hub locations and home office, start date: 01.01.2026
Swiss Post unit
Informatik / Technologie
We value diversity and inclusion, regardless of social identity, sexual orientation, religion and ideology, physical and mental disability, gender, ethnicity, nationality, or age. We are committed to fostering a welcoming environment that celebrates all forms of diversity, including those not explicitly mentioned.
Swiss Post as a company – Progress, development and digitization
We do our utmost to make everyday life even easier for our customers in the future. Be it in the communication, logistics, retail financial or passenger transport market, Swiss Post offers private and business customers high-quality products and services. By developing innovative dialogue, document and e-business solutions, we connect the physical and digital worlds. In terms of modern technologies, we are one of the world’s leading postal companies. Our commitment to sustainability is embedded into everyday corporate culture at Swiss Post. We operate according to a clear set of principles and take our social, environmental and economic responsibilities seriously.
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