HOW YOU CAN MAKE AN IMPACT
The Head of Stadler Rail Service (SRS) – North America is responsible for overseeing the strategic and operational management of all vehicle service centers across the region. This leader ensures high-quality service delivery, operational efficiency, customer satisfaction, and compliance with safety and regulatory standards. The role involves managing a large team, driving continuous improvement and aligning service operations with the company's broader business goals.
Key Activities
• Develop and implement a regional strategy for railcar service operations aligned with corporate goals.
• Identify opportunities for expansion, modernization, and efficiency improvements across service centers.
• Collaborate with executive leadership on long-term planning and capital investment.
• Manage day-to-day operations of multiple railcar service centers, including mobile repair units.
• Ensure adherence to AAR (Association of American Railroads), FRA (Federal Railroad Administration), and other regulatory standards.
• Oversee scheduling, inspections, repairs, retrofits, and overhauls of railcars.
• Lead and develop a high-performing team of service managers, engineers, and technicians.
• Promote a culture of safety, accountability, and continuous improvement.
• Implement training programs to ensure workforce readiness and compliance.
• Serve as the primary point of contact for key clients, ensuring service quality and responsiveness.
• Manage service contracts, SLAs, and customer satisfaction metrics.
• Coordinate with rail operators, leasing companies, and OEMs.
• Develop and manage the regional budget, including labor, materials, and capital expenditures.
• Monitor financial performance and implement cost-control measures.
• Optimize inventory and supply chain for parts and materials.
• Drive adoption of digital tools for maintenance tracking, diagnostics, and reporting.
• Evaluate and implement new technologies for predictive maintenance and automation.
• Ensure data integrity and reporting accuracy across all service locations.
QUALIFICATIONS
• Bachelor's degree in Mechanical Engineering, Transportation Management, Business, or related field (MBA or PE license preferred).• 10+ years of experience in railcar maintenance or heavy equipment service, with 5+ years in a senior leadership role.
• Extensive knowledge FRA regulations and railcar repair standards.
• Strong leadership, communication, and organizational skills.
• Ability to develop and implement long-term plans aligned with business goals.
• Understands market trends, regulatory changes, and industry dynamics in rail transportation.
• Expertise in managing large-scale, multi-site service operations.
• Strong focus on process optimization, quality control, and efficiency.
• Familiarity with lean principles and continuous improvement methodologies.
• Fluent in English; German is a plus.
