Operations Technician Full time

We are Recruiting!

Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting-edge technology? Look no further! Join us as an Operations Technician where you will assist with the successful implementation of MMA and TSA contract responsibilities. This role involves operating the Depot panel for the safe movement of Metrocars into, around and out of the Depot.

Who we are:

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us:

Innovative Environment: You will be working with the latest technology fostering a culture of continuous improvement and innovation.

Growth and Development: You will be part of a dynamic company with an order book extending into the next decade, ensuring long term career opportunities and development opportunities.

Passionate Team: You will be a key part of a dedicated team committed to excellence and safety in every task.

Customer-Centric Approach: You will be responsible for delivering exceptional service and reliability to our clients and end users.

What We're Looking For: We are looking for individuals who thrive in a dynamic 24/7 operational environment. If you are looking to make a difference and deliver high quality service then we want to hear from you.

Role Overview:

Reporting to the Production Manager/Fleet Duty Manager, you will work a rotating shift roster, including weekends and Bank Holidays. You will be responsible for operating the Depot panel ensuring the safe movement of Metrocars, adhering to all safety regulations. You will aid the wider team in fault diagnosis, maintenance, and repairs to adhere to the companies KPI's and values.

Operations Technician Full time

  • Newcastle, United Kingdom
  • Full time
  • Limited
Apply now

HOW YOU CAN MAKE AN IMPACT

Organisational

This role involves supporting and mentoring new starters through initial, on-the-job, and enhanced training, including assessments, to ensure a confident and capable workforce. Operational competence is essential, including procedures such as shunting, overhead crane operation, slinging, forklift truck (FLT) operation, and the cleaning of assets and components.

A strong focus on train presentation is required, ensuring high standards are maintained through duty cleans, graffiti removal, and window replacements. The role supports the business in delivering trains that meet all safety, reliability, and presentation standards, while also ensuring compliance with environmental legislation.

Flexibility is key, with responsibilities including emergency depot panel operation cover and participation in an on-call roster when required. The role also involves inputting and analysing data in electronic management systems such as SRMS and other platforms used by Stadler Rail Service UK.

Accurate documentation of all fleet maintenance activities, both paper-based and digital, is essential. The role supports materials management by ensuring stock withdrawals are correctly coded and that materials returned for warranty or repair are processed efficiently.

Maintaining personal competencies is a key responsibility, with timely planning and resolution of any required, upcoming, or overdue competencies. Adherence to industry best practices in engineering and production is expected, along with active support for the development and implementation of standards and procedures aligned with legal, legislative, and ethical obligations.

Regular checks, audits, and inspections of tools, equipment, facilities, and assets are required to ensure issues are identified and resolved effectively. A zero-harm culture is promoted within the production function, with strict adherence to engineering, hygiene, tool, and calibration management procedures.

The role includes initiating actions to prevent product non-conformities, rail safety and compliance issues, QHSE incidents, and deficiencies in processes or systems. This includes timely and thorough reporting and participation in inspections, safety tours, and condition assessments to support the implementation of safety and quality systems.

Assisting in the annual identification and quantification of risks is also part of the role, contributing to the completion of Risk Assessments (RAs) and the maintenance of the risk register. Value-based behaviour is expected at all times, setting a positive example and addressing inappropriate conduct when necessary.

Additional relevant tasks may be undertaken as required to support the success of the team and the wider organisation.

HOW YOU WILL CONTRIBUTE

Essential

•Qualification or equivalent experience in a rail and depot environment.
•Formal education to NVQ Level 2 or equivalent in a relevant subject.
•Electrical, network/software, and mechanical qualifications with suitable shop floor experience.
•Proven experience working in teams and engaging with stakeholders.
•Ability to work in a demanding environment with tight deadlines.
•Customer-driven attitude focused on quality.
•Flexibility and willingness to support colleagues with strong interpersonal and communication skills.
•Experience working in a changing environment.
•Ability to contribute to complex discussions with key stakeholders, both internal and external.
•Understanding and interpreting legislation and standards related to health and safety.
•Passion for continual improvement, operational excellence, and end-user experience.
•Proficiency in ICT, including Microsoft packages.
•Competency in Personal Track Safety (PTS) and Rolling Stock maintenance standards.
•Medically fit and subject to random and “for cause” drugs and alcohol testing.
•Full UK Driving License.

Desirable

•Extensive experience in an operational transport and production environment with knowledge of Rolling Stock units.
•Knowledge and experience in advanced Lean, Kaizen, 6S, and other modern production techniques.
•Experience in contributing to complex root cause investigations.
•Strong understanding of risk and safety in the workplace, particularly in a transport and production context.
•Experience in identifying and mitigating risks, and documenting risk registers to ensure compliance and safe systems of work.
•Formal education to NVQ Level 3 or equivalent in a relevant subject.

Closing date for applications is Friday 1st August 2025

Apply now for a career that is on the right track!
Driven to lead Achieve great things together

YOUR BENEFITS

•Free life assurance cover at the value of four times basic annual salary.
•Employee Assistant Programme.
•Wellbeing program that supports employees with their physical and mental health.
•Competitive employee discount platform that provides employees discounts with leading brands and retailers.
•Cycle to Work Scheme.
•Enhanced Family Friendly Benefits.
•Company Sick Pay upon successful completion of probation.

JOB SPECIFIC BENEFITS

•A starting salary of £33,873 increasing to a salary of £37,260 once competent, plus a 20% shift allowance.
•237.6 hours Holiday Entitlement inclusive of bank holidays, with long service increases at year 5 and year 10.
•36 hour working week on a rotating shift roster.
•Local Government Pension Scheme (LGPS), or; Scottish Widows salary sacrifice led pension plan that matches employee contributions up to 10%.

YOUR CONTACT PERSON

Don't hesitate to contact us if you have any questions. We look forward to receiving your online application.