You help us connect Switzerland.
Paint the future yellow.
Senior Business Analyst
80-100%, Bern or Zurich and home office
Do you feel at home at the interface between business and IT? Then send us your application! With your help in Business Support, we take responsibility, drive innovation and sustainably improve our Field Service, Service Desk and Logistic Point business processes.
How you make a difference
- You analyse, optimize and assume responsibility for business processes in IT support, ensuring that they are efficient and fit for the future.
- As a Senior Business Analyst, you provide support and assistance with the ongoing development of processes and are directly involved in operational activities.
- You drive the digitization of Field Service, Service Desk and Logistic Point forward, take responsibility for new initiatives and actively help to shape the transformation.
- You are fully committed to customer service and you represent IT support on various committees.
- You lead process improvement initiatives independently and support management with in-depth analysis and practical recommendations for action.
- You identify potential for improvement at an early stage and implement innovative approaches that allow incident management and request fulfilment processes to respond flexibly to new requirements.
What you have to offer
- You have a degree in IT, business informatics or equivalent advanced training, as well as several years of experience as a business analyst and in IT support, allowing you to competently overcome the day-to-day challenges you face.
- You are willing to travel to the various locations in Switzerland on a regular basis and collaborate on the relevant processes for analysis.
- With your agile mindset, high level of initiative and respectful dealings with colleagues, your key focus is on customer needs.
- You can develop automated routines or small applications yourself (e.g. in C#, Python, JavaScript, C/C++, PowerShell) and you have practical experience with REST API, SQL, Azure, firewall, DNS and web hosting (IIS/Apache).
- You combine your experience in creating Excel reports and using suitable tools for analysis based on various data sources with a high level of personal responsibility and a strong entrepreneurial mindset.
- You have a good spoken and written command of German and English, and good proficiency of French is an advantage.
We do not accept dossiers from recruitment agencies for this position.
We offer a fair salary of between CHF 109'920 - 124'920 per year (100% employment level), depending on experience and skills. Talented people with different skills are also welcome to apply. In such cases your salary may be slightly below or above the range
Help us transform our company into the “Swiss Post of tomorrow”! Become part of what the Universal Postal Union has designated the best postal service in the world. We look forward to receiving your application.
What we have to offer
You'll enjoy attractive additional benefits:
Six weeks' holiday
18 weeks of maternity leave and 4 weeks of leave for the second parent, with a contribution to supplementary family childcare.
Half Fare Travelcard, commuter bonus or GA Travelcard coupon, PubliBike subscription for 20 francs per year
Staff vouchers to the value of CHF 500 annually
Your application process
Paint the future yellow
Contact
Questions about your application
Valerie Tran
Recruiting
Jobdetails
Employment level
80-100%, Permanent
Reference number
71906
Annual gross salary at 100%
CHF 109'920 - 124'920
Effective salary may differ from this salary range depending on experience and skills
Job location(s)
Bern or Zurich and home office
Swiss Post unit
Informatik / Technologie
We value diversity and inclusion, regardless of social identity, sexual orientation, religion and ideology, physical and mental disability, gender, ethnicity, nationality, or age. We are committed to fostering a welcoming environment that celebrates all forms of diversity, including those not explicitly mentioned.
Swiss Post as a company – Progress, development and digitization
We do our utmost to make everyday life even easier for our customers in the future. Be it in the communication, logistics, retail financial or passenger transport market, Swiss Post offers private and business customers high-quality products and services. By developing innovative dialogue, document and e-business solutions, we connect the physical and digital worlds. In terms of modern technologies, we are one of the world’s leading postal companies. Our commitment to sustainability is embedded into everyday corporate culture at Swiss Post. We operate according to a clear set of principles and take our social, environmental and economic responsibilities seriously.
IT/Technology
As the driving force behind digitization, the Informatics/Technology function unit has an influence on the whole of Swiss Post and is an important partner in its success. We go beyond core IT tasks and empower the company in its digital transformation. We use the latest technologies and work to advance agile, bimodal and embedded IT innovations. We develop new, secure business models and ensure that Swiss Post has a modern, high-performing ICT infrastructure. In addition, we are committed to the issue of sustainability: our headquarters in Bern have been awarded two certificates for sustainability. All newly built logistics centers meet the Gold sustainability standard at a minimum.
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