You help us connect Switzerland.

Paint the future yellow.

Business Analyst & Service Owner

80-100%, Bern and home office

We are looking for a committed and proactive person who will actively help shape our future projects and mandates with one of our DevOps teams. In the dynamic environment of the Media & Advertising Market, you create direct added value for customers throughout Switzerland.
You identify business needs, think in a solution-oriented way and translate specific requirements into sustainable, secure and cost-effective IT solutions.
You drive initiatives forward, take on responsibility and create new impetus – we gain a dynamic personality who actively helps develop our services.

How you make a difference

As a member of the DevOps team, you support agile initiatives, projects and mandates from the definition of requirements through to successful implementation, and act as a central point of contact between business and internal ICT units.
You systematically record, analyse, validate and document business needs and requirements and, taking into account feasibility and economic viability, convert them into workable system requirements.
Your responsibilities include initiating and organizing technical concepts, feasibility studies and introducing quality assurance measures as well actively participating in their implementation.
In your role as service owner, you are responsible for the results of IT service provision to the business and customers. While representing their interests in the DevOps team, you assume responsibility for the entire service life cycle and ensure customer-oriented service provision in accordance with agreed SLAs.
You coordinate departments and solution providers and manage the continuous development and optimization of existing processes.
You also provide assistance with budgeting and capacity planning within the DevOps team, check budgets and supplier invoices and evaluate the performance of external partners.

What you have to offer

You are a proactive and committed team player with strong communication skills and a high level of customer focus.
You have basic or advanced training in the field of informatics (e.g. UAS, ETH) and ideally IREB certification (CPRE) or advanced training as a business analyst.
You have several years of experience as a requirement engineer, business analyst or in an agile role such as a scrum master as well as proven experience in agile methods such as Scrum or Kanban.
A pronounced agile mindset, a high degree of flexibility and strong methodological competencies enable you to identify risks early and assess them realistically.
You are confident in technical dialogue with internal and external partners and are quickly able to grasp complex relationships and present them clearly.
Cross-unit collaboration is a matter of course for you – you systematically apply your flair for business opportunities and measures to increase efficiency and effectiveness.
You have a good spoken and written command of German, have knowledge of French and ideally have a good command of English.

We do not accept dossiers from recruitment agencies for this position.

We offer a fair salary of between CHF 110'000 - 125'000 per year (100% employment level), depending on experience and skills. Talented people with different skills are also welcome to apply. In such cases your salary may be slightly below or above the range

Help us transform our company into the “Swiss Post of tomorrow”! Become part of what the Universal Postal Union has designated the best postal service in the world. We look forward to receiving your application.

What we have to offer

You'll enjoy attractive additional benefits:

Six weeks' holiday
18 weeks of maternity leave and 4 weeks of leave for the second parent, with a contribution to supplementary family childcare.
Mobile and flexible working, home office, third place, part-time work and job sharing
Work up to 20 days a year in an EU or EFTA country

Find out more

Your application process

Paint the future yellow

Contact

Questions about the position

Yusuf Cetin
ICT Project Manager / Service Owner

+41795009260

Questions about your application

Gloria Perri
Recruiting

+41 58 341 65 08

Jobdetails

Employment level

80-100%, Permanent

Reference number

72593

Annual gross salary at 100%

CHF 110'000 - 125'000
Effective salary may differ from this salary range depending on experience and skills

Job location(s)

Bern and home office

Swiss Post unit

Informatik / Technologie

Apply now

We value diversity and inclusion, regardless of social identity, sexual orientation, religion and ideology, physical and mental disability, gender, ethnicity, nationality, or age. We are committed to fostering a welcoming environment that celebrates all forms of diversity, including those not explicitly mentioned.

IT/Technology

As the driving force behind digitization, the Informatics/Technology function unit has an influence on the whole of Swiss Post and is an important partner in its success. We go beyond core IT tasks and empower the company in its digital transformation. We use the latest technologies and work to advance agile, bimodal and embedded IT innovations. We develop new, secure business models and ensure that Swiss Post has a modern, high-performing ICT infrastructure. In addition, we are committed to the issue of sustainability: our headquarters in Bern have been awarded two certificates for sustainability. All newly built logistics centers meet the Gold sustainability standard at a minimum.

Find out more about the unit

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