Remote Performance Support Manager Full time

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Job Title: Remote Performance Support Manager

We are Recruiting!

Are you passionate about the future of rail transport? Do you want to be part of a team that's shaping the next generation of trains using cutting-edge technology? Look no further! Join us as a Remote Performance Support Manager, on a 12 month fixed term contract, who is safety conscious to deliver a safe and reliable service.

Who we are:

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us:

Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.

Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.

Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders.

Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.

What We're Looking For: We're seeking proactive individuals who align with our company KPI's and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.

Remote Performance Support Manager Full time

  • Norwich, United Kingdom
  • Full time
  • Limited
Apply now

HOW YOU CAN MAKE AN IMPACT

Role Overview:

We are looking for a thoughtful and proactive leader to champion train reliability within our Performance Team on a 12 month fixed term contract basis. Reporting into the Deputy Head of Performance, you'll oversee key elements of our performance management system, ensuring our rolling stock and projects operate smoothly and meet all legislative and company standards. This role is perfect for someone who values collaboration, attention to detail, and creating a culture where safety and excellence go hand in hand.

HOW YOU WILL CONTRIBUTE

Key Responsibilities:

In this dynamic role, you'll be based at the heart of our operations in Norwich, providing clear and calm communication with the train operator to support safe, reliable, and efficient service delivery. You'll offer thoughtful guidance to our customer, helping to reduce the impact of faults on running services. With a keen eye for detail, you'll document service issues thoroughly, using your technical insight and historical data to provide supportive, early-stage advice to Depot teams.

You will be the first point of contact for teams on behalf of SRSUK, contributing to joint investigations and performance reviews with empathy and professionalism. In moments of urgency, you'll respond with confidence and care to in service breakdowns, playing a vital role in first-response situations.

You'll also help others grow by safely mentoring Apprentices and colleagues, sharing your knowledge with patience and clarity. Your voice will be valued in continuous improvement initiatives, where your collaborative spirit will shine in partnership with internal and external stakeholders. You'll proactively seek out early warning signs of faults, review preventative maintenance strategies, and use advanced telemetry tools like RDS and OTMR to stay ahead of potential issues.

Finally, you'll create insightful incident reports, aiming to identify root causes before trains even reach the depot-making a meaningful difference every day.

Experience:

Essential

•Recognised Electrical or Mechanical Apprenticeship or equivalent experience
•Strong understanding of electro-mechanical systems
•Experience with 110V DC, 415V AC, and 25kV systems
•Able to conduct theoretical fault investigations
•Proficient in reading technical drawings
•Flexible and solutions-focused approach
•Clear and effective communicator
•Accurate and consistent record keeping
•Logical, calm, and analytical problem-solving
•Collaborative team player
•Knowledge of Health & Safety and railway operations
•Capable of working shifts
•Understanding of network control systems
•Meets required medical standards

Desirable:

•Experience in safety-critical environments
•Skilled in remote fault diagnosis
•Background in railway engineering
•Comfortable in fast-paced, high-pressure settings
•Willingness to work overtime
•Level 3+ qualification in Mechanical or Electrical Engineering
•Experience in multi-skilled teams
•Familiarity with Railway Rules and Regulations

Driven to lead Achieve great things together

YOUR BENEFITS

•Defined contribution pension scheme with Scottish Widows. Auto-enrolment at 4% matched contribution rate with the option to increase up to 10% which remains matched
•Enhanced maternity policy
•Enhanced paternity policy
•Cycle to work scheme
•Company paid membership of cash back health plan with Healthshield

JOB SPECIFIC BENEFITS

•12 month Fixed Term Contract opportunity
•Starting salary will increase following a successful 6 month probation.
•Base location at Norwich Crown Point Depot
•37-hour average working week (on an annualised basis) on a 24/7 shift rotation basis
•244.2 hours annual leave

YOUR LOCATION

Crown Point Depot,
Hardy Road,
Norwich,
NR1 1JR



YOUR CONTACT PERSON

Don't hesitate to contact us if you have any questions. We look forward to receiving your online application.

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www.stadlerrail.com/en/careers