Driven to lead
Achieve great things together
Why Join Us
Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.
Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.
Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders.
Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.
What We're Looking For: We're seeking proactive individuals who align with our company KPI's and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.
What We Will Offer You In Return:
• Up to £60,000.00 per annum
• Base location at Norwich Crown Point Depot
• 37 hour working week
• 25 days annual leave, increasing with long service milestones.
• Defined contribution pension scheme with Scottish Widows. Auto-enrolment at 4% matched contribution rate with the option to increase up to 10% which remains matched
• Death in Service Cover
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle to work scheme
• Company paid membership of cashback health plan with Healthshield.
Role Overview:
As Commercial Manager, you will lead and manage the East Anglia contract, ensuring all TSA contractual obligations are met to the highest standard, on time and within budget. You'll guide performance and maintenance planning, support commercial negotiations, and foster a culture of excellence and continuous improvement. Your leadership will be collaborative, inclusive, and focused on building strong relationships across teams and stakeholders.
Key Responsibilities:
The Commercial Manager will serve as the lead focal point and administrator for SRMS, taking overall responsibility for the Stadler TSA maintenance contract within SRSUK. This role involves ensuring that all contractual deliverables, milestones, and payment schedules are accurately tracked and fulfilled, while providing commercial guidance across both existing and emerging contracts. A key focus will be on ensuring Stadler's adherence to maintenance and overhaul KPI's, leading regular performance reviews and audits, and escalating non-compliance with clear remediation plans. The successful candidate will develop and oversee strategies to reduce liquidated damages, including proactive schedule monitoring, entitlement claims, and enforcement of performance regimes, while identifying potential exposures early and collaborating with planning, engineering, and procurement teams to mitigate risks.
They will maintain an up-to-date risk register and manage performance-related processes across fleet engineering and operations, collating and analysing data to identify trends and inform decision-making across relevant teams. Using SRMS, they will oversee the planning and execution of preventive maintenance, overhauls, modifications, repairs, and work arising, ensuring all aspects of the contract are delivered reliably, compliantly, and sustainably. The role includes organising and facilitating Management Review meetings to monitor KPI's and drive action plans, liaising with customer representatives to ensure satisfaction, and leading monthly meetings and commercial negotiations. Responsibilities also include preparing variation orders, submitting exonerating event claims, and supporting the local supply chain in securing favourable terms.
This position requires a collaborative and inclusive leadership style, with a strong commitment to fostering a positive and high-performing culture across all functions involved in the maintenance contracts. The Commercial Manager will also utilise SRMS for resource and work order planning, analyse feedback on delayed or missed work orders, contribute to effective daily planning meetings, and develop process flows that incorporate Lean Methodology and 6S Principles to enhance operational efficiency.
Experience:
Essential Criteria
• Strong understanding of contract and commercial management principles.
• Confident analytical and planning abilities, with a proactive approach to problem-solving.
• Adaptable and open to change, with a continuous improvement mindset.
• Clear and effective communicator, both in writing and verbally.
• Able to manage time effectively and meet deadlines in a dynamic environment.
• Holds an NVQ Level 4 qualification (or equivalent experience or certification).
Desirable Criteria
• Familiarity with rail units or similar technical environments.
• Experience in applying continuous improvement methodologies.
• Knowledge or experience in project management practices.
