Trainer for Customer Service
Are you passionate about empowering teams to master back-office processes and tools?
Do you excel at turning complex systems into clear, role-based learning that drives adoption and operational excellence? If so, Bühler has the perfect opportunity for you!
As our Service Operations Business grows, we're looking for a Trainer for Customer Service to design, deliver, and continuously improve training that uplifts capability, compliance, and efficiency across our global organization.
- Design and deliver role-based training using blended learning approaches.
- Translate back-office processes and tools into clear, practical learning content.
- Create onboarding programs, learning paths, and live demos to accelerate adoption.
- Collaborate with process and product owners to maintain best-practice repositories.
- Build strong stakeholder networks and track training effectiveness for continuous improvement.
- Degree in Learning & Development, Instructional Design, Business/Operations, or equivalent experience.
- Around 3 years of experince in training roles or back-office/customer service operations.
- Expertise in curriculum development, instructional design, facilitation (virtual & in-person), and strong didactic skills for effective knowledge transfer.
- Excellent communication and stakeholder management skills; ability to influence globally.
- Proficiency in English; SAP knowledge and learning tools experience are a plus.
Questions? We are happy to answer them!
Links you may find useful
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.