Your Tasks and Responsibilities
• Undertake fault finding and identify the associated repair required.
• Provide support across the business for all condition monitoring and manually monitored systems on the train and its interfaces.
• Perform secondary checks of colleagues' work (four-eyes principle).
• Answer technical questions from colleagues and handle practical questions from clients.
• Provide assistance and technical feedback to the RAMS/Performance Engineer and depot production teams on technical incidents, including Line of Route Technicians as required.
• Identify risks within own scope of work, assess them, and provide options to mitigate or resolve them, ensuring compliance with relevant legislation.
• Review and summarise faults, failures, and actions taken by depot production teams as required by the RAMS/Performance Engineer.
• Mentor and support other members of the production team.
• Produce high-quality reports on all in-service and other defects, both at system and component levels, in the business Maintenance Management System (SRMS or other) and general report writing, whether technical, non-technical, or production related.
• Inform, negotiate, and persuade managers and colleagues to lead and support the development and implementation of improved systems and ways of working across the business.
• Observe all health and safety practices, including maintaining a tidy workplace and properly disposing of substances with a high environmental impact.
• Determine the best order of tasks to be performed in consultation with the (Shift) Production Manager and decide how to work with the available equipment and work instructions/maintenance list, based on knowledge and experience.
• Identify and manage personal effectiveness and development, both technical and non-technical.
• Support other parts of the business by providing technical coaching and/or mentoring, and quality assurance as required.
• Act as systems specialists (systems to be distributed throughout the team).
• Lead and represent the function/project in relation to best practices.
• Support and assist in the development of robust and complex technical files to underpin engineering change submissions and business cases.
• Supplement SRMS or other relevant reporting systems and documents as required, including checking off the maintenance list and entering hours worked. This includes working with tablets, smartphones, and mobile applications.
• Perform functional system tests on mechanical, electrical, electronic, and software systems and perform specific measurements as prescribed/required.
• Perform work in accordance with work instructions and Safety Procedures while contributing to the creation and/or updating of these instructions as required.
• Ensure that parts for overhaul, repair, or research are delivered to the warehouse and recorded in the system.
• Monitor unit/train performance and become involved in escalated repeat failures to ensure prompt diagnosis and rectification in line with availability requirements, as well as providing feedback on lessons learned.
• Investigate ideas for safety and performance modifications and component enhancements with support from the RAMS/Performance Engineer and depot production team members.
• Report defective plant and equipment in use.
• Investigate and provide detailed reports on reliability, availability, and safety incidents, including testing and recovery of trains involved in incidents.
• Maintain correct paperwork wherever required, particularly in the case of warranty claims and Post Incident Testing.
• Initiate and, where authorized, implement actions to prevent the occurrence of product non-conformances, rail safety, HSQ&E/QHSE incidents, process deficiencies, or system deficiencies.
• Ensure investigations are carried out in accordance with procedures and that corrective actions are completed within the specified timeframe.
• Identify and enable effective cross-team organizational working relationships.
• Demonstrate values based on behaviour.
• Achieve individual and company targets on a continual basis, and when not achieved, fully analyse, understand, and implement actions to prevent generic recurrence.
• Undertake analysis of KPI data to provide continual improvement, and where appropriate, drive the development of KPIs to move the business forward. Provide on-call support when required.
• Develop ways of working to ensure that written reporting meets the standards needed for other functions within the business to use and analyse.
• Undertake and support any activity that capabilities permit.
• Perform all other relevant work as requested, within reason.
What are we looking for?
Knowledge• Knowledge and experience in modern technical systems and fault-finding techniques, including conducting and leading complex root cause investigations and reading electrical/mechanical schematics competently.
• Strong knowledge, experience, and understanding of risk and safety in the workplace from a production perspective.
• Knowledge of maintenance activities with a large multi-disciplined transport fleet.
• Understanding and experience with system know-how and know-why, process and performance improvement techniques.
• Ability to understand complex designs, reports, recommendations, and investigations that may impact the safe and cost-effective operation for both the company and other stakeholders.
• Ability to understand legislation and standards relating to people & product health and safety, production, technical, and general transport matters.
Experiences
• Extensive professional engineering experience in (rolling stock) maintenance.
• Experience of planning and scheduling work.
• Experience of managing small teams, including first-line people management issues.
• Proven extensive experience in an engineering environment with a focus on technical, through-life support.
Qualifications
• Served a recognised apprenticeship to a minimum City and Guilds/BTEC level with Mechanical/Electrical/Electronic bias and NVQ level 5 or to a proven similar standard.
• Ability to pass and maintain all competencies required for the role.
• Good level of IT skills, including Microsoft packages.
Soft Skills
• Demonstrated ability to solve complex problems.
• Commitment to maintaining professional knowledge and ensuring the depth of specialist knowledge is maintained.
• Customer-driven attitude focused on quality.
• Ability to work as part of a team, going above and beyond when required.
• Willingness to support and guide colleagues.
• Basic understanding of cost implications.
• Passion for continual improvement, self-improvement, system & process improvements, operational excellence, and end-user experience.
