Customer Support Specialist
80-100%, Glattbrugg
Do you want to make a difference? SwissSign is a subsidiary of Swiss Post.
As a Customer Support Specialist, you are our company's calling card. With your communication skills and understanding of technology, you handle enquiries from our SwissID users and offer them assistance with our processes.
You will also support our business customers with enquiries about digital signatures and certificates.
Your hands-on mentality helps you to keep a cool head even in hectic times.
How you make a difference
Support for business customers for certificate and PKI users:- Processing of enquiries and resolution of fault reports from business customers in the area of PKI and individual certificates by telephone, ticketing system or e-mail
- Active troubleshooting with customers for major incidents
- Processing of change requests
- Supporting the PKI users of our business customers with interface connections and the installation of certificates
- Clarification and revocation of certificates
Support for SwissID-users:
- Receiving technical customer enquiries for SwissID users by telephone, ticketing system or e-mail in French, German, English and Italian, mainly on the following topics:
- Login with SwissID for online services
- Assistance with questions about online identity verification with the SwissID app
- Enquiries and support for qualified digital signatures according to ZertEs
- Enquiries relating to the electronic patient dossier and support for users in digital onboarding
What you have to offer
- Successfully completed training
- Experience in customer service/support
- Strong IT affinity and IT knowledge is an advantage (OIDC/ PKI/ data analysis)
- Good manners and friendliness characterise you
- Flexibility and reliability
- Quick comprehension and analytical mindset
- Good communication skills and the ability to keep calm even in stressful situations
- Fluency in French and a solid knowledge of German are essential, other languages such as Italian and English are desirable
What we have to offer
You'll enjoy attractive additional benefits:
- Flexible working models
- Modern working environment with a great deal of start-up spirit
- Five weeks of holidays
- Excellent transport connections (S-Bahn, tram and bus) of our location
- Health promotion is important to us. All employees have a modern, height-adjustable workstation. Every week a selection of fruit is available for free
Jobdetails
Employment level
80-100%, Permanent
Swiss Post unit
Communication Services
Job location(s)
Glattbrugg
We value diversity and inclusion, regardless of social identity, sexual orientation, religion and ideology, ability, gender, ethnicity, nationality, or age. We are committed to fostering a welcoming environment that celebrates all forms of diversity, including those not explicitly mentioned.
Swiss Post as a company – Progress, development and digitization
We do our utmost to make everyday life even easier for our customers in the future. Be it in the communication, logistics, retail financial or passenger transport market, Swiss Post offers private and business customers high-quality products and services. By developing innovative dialogue, document and e-business solutions, we connect the physical and digital worlds. In terms of modern technologies, we are one of the world’s leading postal companies. Our commitment to sustainability is embedded into everyday corporate culture at Swiss Post. We operate according to a clear set of principles and take our social, environmental and economic responsibilities seriously.
